Updates to Services – 1st September 2020
IMPORTANT UPDATES ABOUT OUR SERVICES
From Tuesday 1st September, there will be several changes at the surgeries. Please carry on reading to find out more.
We will no longer be working with farm animals or horses and will instead be concentrating on our pet animal services. This has been a sad and difficult decision, which we have not made lightly. (All our currently active farm and equine clients should have received a letter advising of this change already). We want to thank all our farm and equine clients for their custom, we have really enjoyed working with you.
Our appointment times will be changing slightly to accommodate this. There will be minimal change at the Hornsea surgery, however at the Beverley surgery, afternoon clinic (2-3pm) will no longer take place. Instead, consultations in the afternoon will start from 3.30pm. Overall, more consultations will be available than previously.
At the moment, we are unable to run nurse consultations due to the increased staffing requirements of Covid. However, once these are up and running again, they will be expanded to include evening appointments.
Over the coming months, the services we can provide will be increasing, we will keep you up to date here as and when these changes occur.
We have been monitoring the situation with Covid carefully and have been in discussions with our team about how to safely progress our protocols, including to allow clients back into the surgery (owners have always been able to enter the surgery to be with their pets if they sadly have to be put to sleep, and this has not changed).
We have been slowly increasing staff numbers to allow us to perform more routine procedures, such as neutering, dental work, and also coming out to owner’s gardens should their pet need to be put to sleep (as long as we can access the garden without going through the house), something we started doing at the beginning of August. Please ask us if you have any questions about this.
Our next step over the coming weeks will be to allow a gradual flow of clients through the surgeries, however this does not mean things will go back to normal. There will be more information to follow regarding this. In the meantime, we thank you for your patience and understanding.
Please do keep an eye on our Facebook page, and here on our website, for more updates and news!