11th July 2018

Online Booking and Reminder Service

At Peel Vets we are constantly working to improve the service we provide to our clients. As part of this, we have undergone significant upgrades to our IT systems in the last 18 months. This has allowed us to offer new was to interact with us for our clients. This article explains these improvements and what this means for you.

1) Online Booking

As long as you have registered your email address with us (this is used as part of the security needed to log in to your account with us), you are now able to book your pet in for many common appointments online. Simply log in via our website and select an available appointment!

Available options include both vet and nurse appointments, at both our Hornsea and Beverley clinics. You can select an appointment for many common ailments including skin/ear/eye problems, diarrhoea or lump checking, as well as routine treatments such as vaccinations, flea and worm clinics and anal gland emptying.

In addition, you can use the online portal to view and update your contact information.

Please note that this service is not suitable for emergencies or sick pets – please phone reception to book an appointment in these situations as it is important that we can triage your pet over the phone and make a suitable appointment.

We hope that this facility will make appointment booking quick and easy and reduce telephone waiting times.

2) Upgraded Reminder Service

We will be rolling out our new reminder service very soon. This will be for vaccinations and soon afterwards, for worming and flea treatment reminders.

At Peel Vets we are keen to do our part for the environment, so this service will be mainly electronic, meaning that reminders will be primarily email based, with text message reminders to your mobile phone as an alternative. Postcard reminders will be discontinued, vastly reducing our carbon footprint, so we ask that all our clients ensure that we hold the correct email and mobile phone number information as soon as possible. (Should you be unable to provide us with an email address or mobile phone number, please contact reception as we may be able to help you).

As always, if you have any questions, please don’t hesitate to get in touch with us at the surgeries.